1. Delivery Coverage

• We currently deliver to Pune.
• Orders outside our service area may be subject to additional delivery charges or may not be fulfilled.

2. Delivery Time

• Orders are processed within 24 hours of confirmation.
• Delivery is typically completed within 24 hours from the time of order confirmation, depending on location and availability.
• Delivery timelines may vary due to weather conditions, transportation issues, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges are calculated based on order size, weight, and delivery location.
• Any additional shipping fees will be clearly mentioned before order confirmation.

4. Order Tracking

• Once dispatched, buyers will receive an order tracking link via SMS or email.
• Customers can also check their order status on [tracking page link, if available].

5. Delivery Process

• Deliveries are made to the address provided at the time of order placement.
• The recipient must be available to receive the order. If unavailable, a reattempt will be made, and additional charges may apply.
• Orders will not be delivered to P.O. boxes or restricted areas.

6. Delayed or Failed Deliveries

• If delivery is delayed due to unforeseen reasons, customers will be notified via call or email.
• If the delivery fails due to incorrect address or unavailability of the recipient, the order may be canceled or rescheduled at our discretion.

7. Damaged or Incorrect Orders

• If an order arrives damaged, incorrect, or incomplete, customers must report the issue within 24 hours for resolution.
• The issue can be reported via email or phone, along with supporting images.