1. Eligibility for Refunds

We strive to provide fresh and high-quality vegetables and fruits to our buyers. However, refunds are only applicable under the following conditions:

• The product is damaged, spoiled, or not as described upon delivery.
• The product is incorrect compared to the order placed.
• The issue is reported within 24 hours of delivery.

2. Non-Refundable Conditions

Refunds will not be issued in the following cases:

• Change of mind or incorrect order placement by the buyer.
• Delays in delivery due to factors beyond our control (weather, strikes, transport issues).
• Partial consumption of the delivered products.
• Failure to report issues within the 24-hour window.

3. Refund Process

• Buyers must report issues within 24 hours via email or phone, providing order details and supporting images.
• Once the issue is verified, refunds will be processed within 5-7 business days to the original payment method (UPI, bank transfer, or any other approved method).
• In some cases, we may offer a replacement instead of a refund, depending on stock availability.

4. Order Cancellation Policy

• Orders can be canceled before dispatch without any charges.
• Once dispatched, cancellations are not allowed, except for unforeseen circumstances, subject to our approval.